Simply open our app, select a date, time, and activity, and make your reservation
Easily add up to 5 guests to your reservation and they will receive an email invite
Arrive at our dock, step onto your Haven, and start your chosen activity
Yes, if you have an active season and run out of points, you can easily purchase a bundle of extra points.
Yes, any unused points in your plan will rollover to the next year's season if you renew any of our membership plans.
Yes, you can gift points to someone else, but we process this manually and you'll need to contact us for identity verification.
Membership cancellations are currently allowed within 24 hours of sign-up.
Refunds are processed for membership cancellations made within 24 hours of initial sign-up.
Yes, all food and drinks are allowed! In our effort to be a green organization, we simply ask that you try to minimize any disposable plastic containers and utensils and make sure to dispose of your waste at the end of each trip in the trash and recycle containers on the dock.
Yes, dogs are allowed for many of our daily trip sessions! Consult the schedule for availability. We offer special doggie orientation sessions each week during which your dog can get a chance to board one of our vessels while it remains at dock. These sessions allow your dog (and you) to gain comfort with the boats before going on a trip, and walk through our canine-specific rules and safety procedures. We do not provide doggie life jackets, but we encourage you to bring your own if you have an active dog.
Yes, kids are allowed for many of our daily trip sessions! Consult the schedule for availability. Children under the age of 12 are required to wear life jackets in New York. We provide child life jackets in several sizes.
No, there is no dress code. But we do encourage smart dressing. A hat is always a good idea. And there is always the possibility of some spray hitting the deck from the occasional boat passing by so we encourage water-resistant sneakers, sandals, and boat shoes. High heels and expensive leather products are not appropriate.